Return & Refund Policies

Our Promise to You
Easy Returns and Hassle-Free Refunds

We understand that sometimes things don't go as planned. If your item arrives damaged, defective, or isn't what you expected, please let us know within 72 hours. You have up to 72 hours from the time of delivery to initiate a return. For example, if you received your item on January 1st, you have until December 3rd to start the return process. We want to make sure you're satisfied with your purchase, so please reach out to us if you no longer need the item as well.

To make a return, simply ensure that the item is in its original condition - unused, unworn, with all the original packaging, tags, and accessories intact. We'll inspect the item upon return to ensure it meets our quality standards. If it doesn't, we'll reach out to discuss the next steps together.

If you need to cancel your order before it's shipped, just give us a call at +92 330 8240 111. If your order has already been delivered, you can still cancel it by refusing to accept the parcel upon delivery.

If your item doesn't fall into one of our restricted categories, you can start a return by reaching out to us at +92 330 8240 111. Our friendly customer service team will guide you through the return process and answer any questions you may have.

Refunds Made Simple

Once we've received and inspected your returned item, we'll process your refund promptly. Depending on your chosen refund method, you can expect to see the funds back in your account within:

Bank Deposit: 7-12 business days after the quality check.
Credit Card Reversal: 1-3 business days after the quality check.

Items Not Eligible for Return:

Unfortunately, there are some items we can't accept returns for, including:

- Men & Women's Innerwear and Swimwear.
- Skincare and Haircare Items.
- Perfumes and Fragrances (including Deodorants).
- All Sale Items.

Denied Return Requests:

If, for any reason, we can't approve your return request, we'll let you know why. Rest assured, we'll return your product to you without any shipping charges.