At Retail Station PK, customer satisfaction is important to us.

1. Exchange Policy (3–5 Days)

Customers may request an exchange within 3 to 5 days of receiving the order if:

• The item is damaged
• The wrong item was delivered
• The size or variant needs replacement (subject to availability)

To qualify for exchange:

• Product must be unused
• Original packaging and tags must be intact
• Proof of purchase/order number must be provided

2. Non-Exchangeable Items

The following items are not eligible for exchange or return:

• Used or damaged products caused by customer handling
• Products without original packaging
• Clearance or sale items
• Personal-use items where hygiene concerns apply

3. Refund Policy

Refunds are only applicable if:

• The ordered item is unavailable after payment
• A prepaid order cannot be fulfilled
• The customer receives a defective item and replacement is unavailable

Approved refunds will be processed within 7–14 business days depending on the payment method.

4. Exchange Procedure

To request an exchange or refund:

1. Contact customer support within 3–5 days of delivery
2. Share order number and issue details
3. Provide product photos if requested
4. Our team will review and guide the next steps

5. Shipping Charges

• Customers may be responsible for exchange shipping costs unless the issue occurred due to our error
• Original shipping charges are non-refundable unless a mistake was made by Retail Station PK

6. Right to Refuse

Retail Station PK reserves the right to refuse exchange or refund requests that do not meet policy requirements.